March 18, 2020 1 Comment

Wow! How the world has changed in the last week! We wanted to let you guys know what we are doing to make your Bearded Chap experience as safe and enjoyable as possible during this time. As a small business, we ask that you continue to support us and other local businesses to ensure the community remains supported, but do so in a manner that keeps everyone safe & healthy.

Our small team of 4 employees are here to make sure you're favourite grooming products are  stocked, shipped and delivered to you or your favourite retailer so you're looking and feeling your best self during these crazy times! 

We have created a number of initiatives, outlined below, which will ensure we continue to operate in the most hygienic manner possible, and provide you guys with the same products you’ve always loved.

Staffing

  • Our people are the most important resource we have. We have strict rules that staff showing any signs of flu-like symptoms are to stay at home.
 
  • All team members who can work from home are currently doing so to minimise any risk. 
 
  • We are constantly dis-infecting surfaces with eucalyptus, clove-bud  and ethanol sanitiser.

Website

  • We've experienced increased online shopping and encourage you to continue to  shop online.  We will be continuing to ship online orders every business day. We have AfterPay available on all orders and free shipping on all orders over $75! 
 
  • Click & Collect option begins next week from our Head Office. If for some reason you can't reach your closest retailer due to them being closed, we will be offering a click & collect to ensure you keep your grooming routine on track.  just jump on the website and order some self-isolated core range. We will have an email release over the weekend with more info on this.

Manufacturing

  • We are cleaning down all surfaces in our laboratory  with 70% ethanol.
  • We have mandated glove wearing in the warehouse and on the packaging line at ALL times.
  • We will no longer give a Rex Hunt kiss to each of our products before they leave the factory.

Deliveries

  • We are embarking on non-contact delivery drops to all wholesale customers.
  • We are using paperless delivery options.

These measures will stay in effect until the COVID is clear.

If you're feeling unwell, please avoid visiting our retailers stores as the last thing we want is to impact their trading. Instead we can help you out online or head to our retailers website! 

Thank you so much for your support and we hope you stay well and continue to support small businesses!

Luke Swenson, CEO, The Bearded Chap 



1 Response

Sarah Blevins
Sarah Blevins

May 07, 2020

Hi I ordered hand sanitiser in April on the 6th. It’s still not arrived. Thanks

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